Scheduled Hours40Position SummaryObtains insurance information, referral forms and counsels patients on financial assistance when seen in department for services.Job DescriptionPrimary Duties & Responsibilities:Obtains insurance information from patients and counsels’ alternative ways for financial assistance.Registers all new patients and assists with form completion.Reviews schedule for new patients and makes updates when necessary.Calls patients with appointment time reminders; obtains insurance information and referral forms.Explains billing process to patients, answers incoming inquiries from patients and third-party payers.Explains billing process to other staff; assists with basic account maintenance activities.Assists patients with insurance questions regarding the billing process.Assists staff with sending out reminder cards and other scheduling duties.Performs other duties as assigned.Working Conditions:Job Location/Working ConditionsNormal office environment.Patient care setting.May be required to travel to other clinics according to business needs.Physical EffortTypically sitting at desk or table.Repetitive wrist, hand or finger movement.EquipmentOffice equipment.The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required QualificationsEducation:High school diploma or equivalent high school certification or combination of education and/or experience.Certifications:Basic Life Support – American Heart Association, Basic Life Support – American Red Cross, Basic Life Support – CPR St LouisWork Experience:Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)Skills:Not ApplicableDriver’s License:A driver’s license is not required for this position.More About This JobBasic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements.). BLS certification must be obtained within one month of hire date.Preferred QualificationsEducation:No additional education beyond what is stated in the Required Qualifications section.Certifications:No additional certification beyond what is stated in the Required Qualifications section.Work Experience:No additional work experience beyond what is stated in the Required Qualifications section.Skills:Financial Information, Insurance, Interpersonal RelationshipsGradeC06-HSalary Range$17.34 – $25.40 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one’s qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.QuestionsFor frequently asked questions about the application process, please refer to ourExternal Applicant FAQ.AccommodationIf you are unable to use our online application system and would like an accommodation, please email[email protected]or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education orlicensure/certificationverification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits StatementPersonalUp to 22 days of vacation, 10 recognized holidays, and sick time.Competitive health insurance packages with priority appointments and lower copays/coinsurance.Take advantage of our free Metro transit U-Pass for eligible employees.WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.WellnessWellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!FamilyWe offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.For policies, detailed benefits, and eligibility, please visit:https://hr.wustl.edu/benefits/EEO/AA StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Diversity StatementWashington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
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