Network Administrator

Located in a historic neighborhood in the nation’s capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.RequirementsTheNetwork Administratorprovides remote and onsite client computing services and support to the Georgetown University community. This individual works within a team structure designed to meet the specific needs of a targeted user community (defined both by proximity and affinity). As a service team member, the incumbent will be expected to provide a range of technical services including basic to advanced troubleshooting for client computing, software support, enterprise desktop management, mobile device support, networking, telecommunications, and video services. Additional duties include, but are not limited to:Respond, diagnose, resolve, and report user reported technology problems involving computer (hardware and peripherals, O/S configuration, standard client software applications, server access/rights and network connectivity), voice(telecommunications),and video (digital and analogue).Support, as appropriate, specialized end-user software, operating systems and connectivity needs, managing user access to enterprise applications and services, file shares, personnel drives, and networked printers.Coordinate with appropriate members of Network Computing Services and other information service providers to resolve complex network, core business application, and server-based problems.Coordinate hardware warranty support, consulting with vendors and manufactures as needed to resolve complex problems, and providing support in a variety of settings (in-person, remote, classroom).Deliver, install, and update new and existing desktop resources and services including voice and data connections, phone sets, video connections, computer workstations, software, local area network accounts and peripherals (printer, scanners, modems).Ensure that services delivered are done so in compliance with University standards and policies, recommending customized solutions within the parameters of the Standards and Exceptions guidelines.Provide support to the team leader in planning and executing projects such as replacement cycles, software upgrades, multi-staff moves, and other service requests beyond the normal daily routine.Document, track, and report work through updating the ticketing and work management systems, reports and databases, providing clear and timely information on steps taken to resolve problems and services delivered.Clearly document any specialized needs, skill sets or services provided to user communities with special needs, communicating support issues to Team Leader, in routine group meetings and other avenues as appropriate.Stay abreast of current and emerging technologies and service through professional organizations, training, industry publications, and communication with peers.Work InteractionsThis position is an integral part of a support team within the Service Management organization and reports to the Team Leader in matters involving routine service support. The technician also works collaboratively with other technology providers to support the needs of the customer. The Network Administrator is expected to build a good working relationship and communication with the user community served, providing remote support via phone and email, but may have to travel to client locations in delivering the services described above.Requirements and QualificationsBachelor’s degree3-5 years’ experience in an IT Help Desk and desktop support environment with some internet/ telecommunications experience and audio-visual experience.Strong problem solving, diagnostic, communication, and interpersonal skillsStrong working knowledge of Microsoft Windows (10 – current) and Apple OSX (13 – current) requiredStrong working knowledge of iOS and Android mobile operating systems and devices, along with strong working knowledge of PC and Apple HardwareGood working knowledge of imaging technologies, virtual machines, and networking technologies to support desktop computingGood working knowledge of client applications including email and MS Office Suite.Basic understanding of telecommunications and connectivity options with a demonstrated ability to stay current with advancing network technologyAbility to work outside normal University business hours and carry and use mobile phone, responding quickly to emergency or urgent situationsExperience in a higher education environment is highly desirableCertification in a desktop operating system environment (Windows, Apple, Unix) and in n network administration (CNA) desirableWork Mode DesignationThis position has been designated asHybrid 2 Days. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website:https://hr.georgetown.edu/mode-of-work-designation.Pay Range:Theprojected salaryor hourly pay range for this position which represents the full range of anticipated compensation is:$54,616.00 – $100,493.33Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.Current Georgetown Employees:If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.Submission Guidelines:Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.Need Assistance:If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here  for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or[email protected].Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown’s commitment to its employees, please visit the Georgetown Works website .EEO Statement:Georgetown University is an EqualOpportunity/AffirmativeAction Employer  fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex(including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law .Benefits:Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on theDepartment of Human Resources website.